Filesonic Reviews | filesonic.com @ PissedConsumer

Anonymous

Guest-963013

Review of Cellular = ongoing not yet resolved

Nov 28, 2016

it's so bad, I've wondered if the company has been sold recently, or a victim of arbitrager practices. Not the same company when I first got on board years ago. Totally different CustServ, Billing, and a chiief complaint - when I call in w/prob and get switched around, initial agent DOES NOT make notes in data base. I have to explain over......and over.........and over again what the problem is. Call today landed with "David," he did very well before my call was dropped. I require package from you for a return of two defective phones, that I am returning for credit. They don't work, defective, notes are in your data base. Any ??? call or write me. .......Roger Fulton 520-468-****

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Stassi Gqp

Dallas, Texas

ALL FILESONIC CUSTOMERS! PLEASE ESCALATE YOUR PAYPAL MONEYBACK CLAIMS!

Jan 30, 2012

I HAD A PREMIUM ACCOUNT WITH FILESONIC FOR A YEAR. THEY DISABLED THEIR FILESHARING SERVICES EARLIER THIS MONTH. FILESONIC HAD CHANGED THEIR CONTRACT WITH EVERY CUSTOMER, WITHOUT ANY NOTICE OR INFORMING THEM! I STILL HAVE 8 MONTHS ON THE PREMIUM CONTRACT! FILESONIC TELLS YOU TO GO BACK TO PAYPAL TO GET YOUR MONEY BACK. PAYPAL ASK YOU TO ESCALATE A CLAIM - BUT YOU ARE NOT PROTECTED! THEY WILL ONLY LOOK AT PAYING YOUR MONEY BACK IF MORE PEOPLE ESCALATE CLAIMS AGAINST FILESONIC! PLEASE PLEASE PLEASE - ALL OF YOU WHO HAD PAID WITH PAYPAL - ESCALATE YOUR CLAIMS FOR YOUR MONEY BACK!!!!

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Loss:

$55

5 comments

Guest-485487

May 24, 2012

I canceled monthy sub once when they disabled sharing through PayPal (thats what their FAQ said)

After that I was fine until this month when I got info from PayPal that 9 went to FS again.

I disputed it with PP right away and I got money back.

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Denway

Kalispell, Montana

30 day unlimited ends and still being charged

Mar 27, 2012

In December of 2011, I signed up for a 30 day unlimited trial with Filesonic. After the period ended, my login was disabled and I went about my business, however, it is now march 2012, and my paypal account has been charged every month since, including this month (March). I sent an email to the "help" desk and received a form email showing a FAQ and that's about it. tried the live chat -- there is no live chat. Leave a message and live chat are the same. I cannot as yet find a phone number for them. I'd rather not do the Paypal thing as I doubt it will be helpful. I would advise anyone trying their service to watch them closely, as I don't this they are above board, however, to their credit as I have not been able to successfully contact a human from Filesonic I cannot say if it is a mistake, but my gut tells me this is a rip off in progress. If any one has any ideas please email me. xxxvermxxxinatoxxx@***.com (remove xxx,s)

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MrMojo C

Washington, District Of Columbia

Filesonic - terrible service!

Jan 24, 2012

Paid for Premium Lifetime service which included decent speeds and storage. Filesonic (known through the media postings!) has shut down their file sharing feature and there's no customer service. Only receive "canned" replies! No telephone number listed but is located primarily in HK with an office in Surrey, UK. Company REFUSES to refund the Premium Lifetime fee so I won't be seeing that anymore >:( STAY AWAY from Filesonic and most of the other online storage companies. Many have stopped file sharing due to the MegaUpload incident even though it has not gone to trial. Heck, the policy authoritites still have to find and extradite the people to the US, much less get anything ready for trial! All the other online storage sites have taken the "Guilty!" position already and limited their services now! DON'T pay for lifetime access as it's NON-REFUNDABLE! Don't even pay for monthly access if those companies limit anything on your account!

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Loss:

$149

2 comments

Guest-422618

Feb 04, 2012

Filesonic should get sued, not for the filesharing activities on it's website. But for making people pay for a service that they don't provide. This is Fraud they should get sued for fraud.

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Anonymous

Guest-254577

Mexico, Capital District

I was robbed by Filesonic

Feb 13, 2012

My intention was to acquire a software that allow me the possibility to copy text from PDF files in order to insert such text (not as image) in PowerPoint or Word documents. I followed the instructions and ended up in obtaining "some space in the cloud to storage my files". When I informed the company this was not what I was looking for and asked the reimbursement of the 55 USD paid, the answer was that this was my fault and they do not have a refund policy. I accepted my error and insisted in obtaining the reimbursement but the company refused to do it, arguing that it was my fault. The last text message sent to Filesonic was this: I really can not understand why, if you are aware and accept that I bought something -by mistake- that is not what I was looking for, YOU INSIST THAT YOU DONÂ´T HAVE A REFUND POLICY. This, in simple words, is a robbery and I will take care of telling about everybody I can reach, and for sure itÂ´s a lot of people. The best of this story is that you are stealing me and that I am not the one who is stealing you!!!!

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Loss:

$55

1 comment

Guest-429433

Feb 14, 2012

You bought something you don't need and now you want a refund... How is this their fault again?

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leedon R

Los Angeles, California

Filesonic shut my account down

Jan 15, 2012

Filesonic shut my account down without telling me why. They do not answer my emails and i have request them to close my account and refund money they have not responded for two weeks or better. They do not respond to any thing I do. Why are they mum about whats going on. I have not violated any of the terms or conditions. Why are companies like this allowed to operate in USA. Some thing needs to be done so these companies have to do whats right. I paid them 149.00 US. dollars. I signed up in April of this year. It has been a hassel every since i signed up. Bad mistake. only will sign up for a month at a time.

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1 comment

Guest-410152

Jan 15, 2012

That happened to me once. I was having computer problems and I ended up downloading the same file 3 times in one day.

That triggered the shutdown because the system assumed I was sharing my account. They wouldn't respond or refund either.

Fortunately, I had only a month or two left. I signed up for a new account and chalked it up to experience.

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frauded

Helsinki, Southern Finland

Fraud Filesonic Fraud Scamsite

Oct 09, 2011

Filesonic's "Premium" is total scam. They promise fast download etc., but nothing like "Premium-menbership" never exists. They haven't any capacity, or power, or rights, to deliver , what they promise. Instead, for "free" users, they can gradually worsen and interrupt downloading. That's they make , to hook more people to pay FOR NOTHING! And same is the case for every "downloadsite", like: wupload,fileserve,megaupload and the rest tens of sites. All is a BIIIIIIIIG!!! scam and fraud, to get people to pay for something, that is outside ruling laws! And what they have no intension to deliver, despite fancy webpages all over in the net, promising just that!

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6 comments

Wolfgang S Bqe

Aug 01, 2012

my "premium never expiring membership" was more than $100. I spent hours uploading files which got deleted by filesonic after a while.

There was no copyright infringement. It was all my own content.

Filesonic is pure fraud and robbery.

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Guest-417833

Jan 28, 2012

I AM 1 OF HUNDREDS OF VICTIMS WHO GOT RIPPED OFF BY PRECIOUS FILESONIC.

WHEN THESE CHINESE CROOKS SUDDENLY AND WITHOUT WARNING DISABLED THEIR FILESHARING I AND MANY HUNDREDS DID NOT KNOW WHY, HAD NO CLUE AND ASSUMED THAT MY SUBSCRIPTION HAD EXPIRED SO I RENEWED IT AT $35.00.

I THEN REALIZED THAT FILE SHARING WAS STILL NOT POSSIBLE SO IT WAS NOT MY SUBSCRIPTION. I LOOKED FOR AN EXPLANATION ON THEIR WEBSITE BUT GOT THE GENERIC NOTICE THAT FILESHARING HAD BEEN DISABLED PERIOD, NO EXPLANATION AND CONTACTING THEM WAS CIRCLE TALK THAT GOES NOWHERE.

I DISPUTED THE PAYMENT WITH PAYPAL AND WILL START FRAUDULENT BUSINESS PRACTICES COMPLAINTS WITH FLORIDAâ€™S STATE ATTORNEY GENERALâ€™S CONSUMER FRAUD DIVISION.

IF YOU LOOK AT THEIR CURRENT WEBSITE, IT LOOKS LIKE SOME TECHNICAL DIFFICULTIES CAUSES THEM TO HAVE SHUT DOWN THEIR FILESHARING AND LACKS SUFFICIENT CLARITY SO THAT A REASONABLE UNSUSPECTING PERSON WILL EITHER CONTINUE THEIR SUBSCRIPTION WAITING FOR REGULAR SERVICE TO BE RE-INSTATED OR NEW CUSTOMERS HAVING HEARD OF FILE SHARING COULD BE TRICKED INTO THE SAME FRAUDULENT DILEMMA. AT MINIMUM WE HAVE A LEGALLY ESTABLISHED BREACH OF CONTRACT AND CURRENT MEMBERS SHOULD BE GIVEN THE OPPORTUNITY TO OPT OUT AFTER RECEIVING A PRO RATED REFUND.

INSTEAD EVERYBODY GETS RIPPED OFF AND FILESONICâ€™S EXCUSE IS THE EQUIVALENT OF â€œSO SORRY CANT PAY YOU BACKâ€¦YOU MUST APPLY FOR THE REFUND THROUGH THE TOOTH FAIRY AND WE DONâ€™T HAVE HER ADDRESSâ€¦..

EDUARD DRIELSMA

dharma99@***.net

flstatecop@***.net

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GotScammed

Newburyport, Massachusetts

FILESONIC Stealed Money from Users

Oct 19, 2011

I paid thru PayPal for 30month unlimited download, hoping to get a faster download. But did not get I wanted. Emails got only automated response.the worst is that they: 1. Turned my one-time order into monthly subscription order and charge my PayPal account every month. 2. They changed my profile setting to stop notification of their monthly charges from my PayPal account. This I think is a criminal act. I wonder how PayPal let them do that? Any victim should file a complaint with Pay Pal, the Better Business Bureau, and their local Attorney General office. Anyone who has knowledge about class action sueing should start one against FileSonic. I think they have done the same thing to many others.

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Loss:

$30

3 comments

Andy Nde

Feb 22, 2012

Signed up for a one month use.

Automatically kept charging after that month without my consent.

Never used their services as

1) I had signed up for one month only

2) Not more possibility to share files, only store your own.

(note totally different service)

Trying to resolve with Paypal - let's see what their 'insurance' and 'safety' is worth it.

Be smart - think twice before signing up with this company.

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Mitsy N

Ridgewood, New Jersey

Filesonic Scam

Sep 10, 2011

I wanted to download a file and was told that I had to buy a membership to download that particular file. Since I only needed that one file, I decided to buy a ONE month premium membership. (Notice the stress on the one) Turns out Filesonic automatically made it a recurring payment, which I definitely did not want. They never sent me any emails or anything so I didn't notice until I saw another charge on PayPal. I have a feeling they do it to alot of people. And as far as their service goes, it sucks. The download was insanely slow, and I ended up quitting. Do not use them. They're a total scam!

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2 comments

Guest-850627

Aug 03, 2014

You can then report as fraud if it didn't show you clearly, and you can ask credit card company to reject the transaction

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Guest-376817

Nov 18, 2011

First I would say that Filesonic download really

sucks... 3-4 hours to downlaod a file

at a rate of 20Kbs when it would usually

take no more than 3-4 minutes at the most any time of the day with other

services... I mean this cannot be serious and is pretty much a scam...

Under technical support tab to the Why is my download slow? question

they claim that depending on packet roundtrip time and packet loss from

your computer to our servers... This may also depend on the time of day...

also that using FileSonic Premium account will

dramatically improve your downloading speed

Don't believe any of that ***, it's just a bunch of ***...

No matter the time of the day, nor the fact that you have a FileSonic Premium account...

things won't change... period!

Now for recuring payements... well that's the way

it goes with Filesonic...

They'll charge you additional months to your account

without any email notice...

So the best thing for you is to cancel any further payements

through your PayPal account.

I did it and never owed them a dime ever since...

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Anonymous

Guest-204696

Athens, Attica

Filesonic sucks Big Time!!!

Apr 21, 2011

Don't ever pay for a premium subscription for this service cause it's not a service at all.Download speeds are so slow that remind me of the dial up connections we used to have 10 years ago!Premium and free users.Wrote an email explaining the problem and the only response i got was an automated or copy-pasted answer which didn't help at all.The funny thing is that all download links now are uploaded to filesonic!Why???Hotfile and Rapidshare rock!!!Never had a problem with them.No slow speeds never!Stay away from them!

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21 comments

Guest-421867

Feb 03, 2012

I have a problem ith multiple subscriptions and all I get is an automated response.

They are clearly preparing to shut down and I wouldn't advise anyone to store information on filesonic servers if you want to keep it!

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Andrew Syf

Philadelphia, Pennsylvania

Filesonic filehosting fraud

Feb 16, 2011

I purchased a 30 day premium account with Filesonic. Rather than gaining access to unlimited downloads without time or size restrictions, I've rarely been able to access and download any of the files, and when I could do so I have never been able to download more than one file at a time. Filesonic Support responded to my initial inquiries saying I should clear my cookies and cache and reboot before trying again, but this failed to resolve the problem. After my second attempt to fix the issue using the instructions they provided, all subsequent inquiries have been ignored by Filesonic Customer Service. My 30 day account expires in 9 days, and clearly they have no intention of addressing this issue. I've contacted the support team for premium accounts almost daily, and they're obviously not bothered by taking someone's money and ignoring them when they don't deliver. Don't *** away money on this service,

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22 comments

Guest-497787

Jun 18, 2012

I went on their site and I do not know how I found, after 6 months, that they activated on PayPal a monthly automatic paymenst of 9 dollars

I never did that permission! Now after having finally received an email fro PayPal I blocked this automatic payment in their favour. Thieves!

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Snuff K

Adelaide, South Australia

FILESONIC IS ATROCIOUS

Apr 09, 2011

The download speeds that filesonic supply their premium users with is absolutely disgraceful. I used to get 1mb/sec + using rapidshare or hotfile. Having recently used filesonic for the last 4 months, i do believe i am averaging 25kb/sec. Its disgracefull that they can charge and accept so much for a service which they fail on supplying. Then when you ask for a refund they tell you to get ***. What can we do about it? Absolutely nothing. *** Filesonic. Back to rapidshare and hotfile or may try fileserve. *** YOU FILESONIC...I will never be paying for another month unless the speeds reach what they should be.

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1 comment

Guest-316703

Jul 23, 2011

one of the worst file sharing service. constantly keeps disconnecting and then i am not allowed to continue from where the download was stopped.

have to download from the beginning. i unfortunately signed up for 5 months.

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tracey R Bzi

Englewood, Colorado

No help accessing their files have paid membership

Apr 06, 2011

I paid for a premium membership in order to download books almost all downloads are filesonic files it will not allow me to open files contacted filesonic 4 times they said it was my problem after 4th contact I asked for my money back since I was not getting any service or product they replied no they do not do refunds in my book this is theft I have downloaded all extensions they said to download and have followed all their instructions I am able to download other files but most of the books I want are on their files.

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1 comment

Guest-274043

Apr 14, 2011

hi Filesonic ripped me off after joining too and paying for a premium account, the staff dont acknowledge you properly when you write to them, they treat you like ***.

And when i asked for my money back and told them im going to sue them, theyve so far ignored me, everyday waiting for help from them and getting ignored or replies which are useless.

so I am going to sue them for fraud and theft. :)

if anyone is thinking of joining them, then please DONT, avoid these IMO fraudsters at all cost.

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Filesonic

We are currently gathering insights to provide in-depth statistics

Review of Cellular = ongoing not yet resolved

ALL FILESONIC CUSTOMERS! PLEASE ESCALATE YOUR PAYPAL MONEYBACK CLAIMS!

30 day unlimited ends and still being charged

Filesonic - terrible service!

I was robbed by Filesonic

Filesonic shut my account down

Fraud Filesonic Fraud Scamsite

FILESONIC Stealed Money from Users

Filesonic Scam

Filesonic sucks Big Time!!!

Filesonic filehosting fraud

FILESONIC IS ATROCIOUS

No help accessing their files have paid membership

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